Returns and Refund Policy
If you wish to return an item for whatever reason, please contact us in the first instance either by e-mail to 'info@nakedflameshop.co.uk' including your Name, Address, Contact Details and detailing the reason you wish to return the item.
All items must be returned to us in unused condition unless we have prior knowledge of an issue and have authorised a used return.
Upon receipt of your purchase, we advise checking immediately for any damage that may have occurred during shipping as all goods are inspected by us before leaving the shop. Please contact us as soon as possible if you have any issues with the condition of any item you receive. We are happy to resend a new product at our cost if any damage has occurred during shipping. Please take pictures of any damage and forward to our email address.
Naked Flame Candles is not liable for Postage costs should you wish to return an unwanted Item.
Returns Policy is Valid for 28 Days from the date of Purchase.
Cancellation
Should you wish to cancel an order please ensure that you contact us Immediately as a delivery will normally be either same day or next day. There will be no charges made if cancellation is received before the items leaves us. Should the item have already left, you will be offered a full refund less the Postage costs incurred, once the item has been returned in its original condition.
Currency
All our orders are processed in GBP, but this will be converted to local currency by the issuing bank of the
card used, at the rate applied by that bank on the day of transaction.